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On beyond zebra11/30/2023 My colleagues in EMEA were actually the first Zebras to implement this unicorn after giving it a test run at Zebra’s Heerenveen DC, and based on the success there, the MSI software-driven service was deployed in several other Zebra facilities around the world, including my site in Kenosha, Wisconsin. Technically, it doesn’t even start there. And now my team and I have a huge success story to tell as a result. We had it working smoothly in just two weeks, meaning no long, resource-draining projects. What's more, it was super easy to set up. This tool didn’t just spot the problem between the device and the system, it also had a built-in analytics service that quickly helped us understand the situation and gave us the information to fix it. Shari and her team at ConnectRF, with their smart solution, gave us exactly what we'd been searching for to solve our tech woes. Honestly, I was taken aback when the MSI software sailed through our tough testing. It was the only way to definitively confirm whether Shari was just a smooth talker or if this software was truly game-changing in that it could help us keep devices online and workers productive. After I felt like I had asked every possible question to find a “non-truth” in her claims, my team and I decided to give the Mobile Systems Intelligence (MSI) software she was touting a try. After all, if someone had indeed cracked the code to one of the biggest productivity roadblocks in front-line mobile device performance issues, wouldn't it be the talk of the town? Wouldn't it be front-page news on every tech and industry magazine? It seemed like the kind of breakthrough everyone would be eager to know about. Even though ConnectRF was a Zebra ISV partner, I couldn’t shake off my doubts. I was trying to find the catch, asking questions, prodding at every detail. It seemed like a dream, almost too good to be true. Now, Shari made quite the claim: she said she could tackle each issue head-on and do it swiftly, a far cry from the lengthy tech investigations we were used to. As my colleague Therese Van Ryne shared in a recent podcast episode with Shari and me, you can mow these weeds to hide them for a while, but unless you pull them out from the roots, they will grow back. Picture tech issues like pesky weeds in your garden. It's not always about switching a battery or tweaking the network connectivity. Because not all issues are just skin deep. Our IT teams have an array of tools to combat tech-related hiccups, but none seem to really point to the root cause. My friends and peers in other companies share this struggle. Over my long career in supply chain operations, tech-related downtime has always felt like an unbeatable enemy hampering our productivity and affecting moral. It all sounded too dreamy, almost mythical. Shari apparently had a tool that could help my teams and me (and other warehouse/DC operators) get to the bottom of those mystery mobile technology issues that seem to stump IT and slow down workers and operations. prevent technology-related downtime (whether there’s an actual issue or just an assumed issue that causes people to stop what they’re doing to investigate.) improve the productivity of the front-line workers in Zebra’s distribution centers (DCs), andĢ. ConnectRF is a Zebra Premier Independent Software Vendor (ISV) partner, and a colleague introduced me to Shari because he knew that I’m always looking for ways to…ġ. I remember the day I met Shari Christofferson, president of ConnectRF.
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